“Automated” my big toe

I’ve just spent an hour navigating “automated” phone menus, and websites, and have accomplished nothing. I wanted to pay my outstanding taxes, but was completely unable to accomplish this, and was unable to talk to a real live person to assist me to achieve this goal. I’m so frustrated and angry (not to mention late for work) that it’s given me a throbbing headache. So because a pack of morons (four different companies, by the way) can’t get their technology to work, I’m going to be socked with yet more fines and interest. I’m about ready to drive to the IRS office in Cincy and pay with pennies.