I just got done giving my Write A Better FM talk at Tek11, and I’m really pleased with how it was received. On the one hand, I feel like I was, at least a little, preaching to the choir, but I think I also got through to some people who had some of the same questions that I’ve thought about over the last 15 years.

I feel like my thoughts on the topic are still a little scattered, but putting together this talk solidified them quite a bit for me, and I think I might go back to working on the book just as soon as I finish the Apache book project I’m working.

If you’re interested in the topic of open source documentation, technical documentation in general, technical customer support, or any of those related topics, I’d very much like to hear from you, particularly if you 1) have a significant amount of experience in technical support and 2) are interested in collaborating with the book.

I realized, several times, mid-sentence, that I was being very harsh to one particular person or project, and backed off, but I think for the most part I am very pleased with how the talk went. I only regret that I wasn’t able to find my Flip before I left home. I would really like to have recorded it.