Personal ticket tracker

I ask this every few years, because I've never found a particularly good solution. I'd love to hear what you use.

I need a personal ticket tracker. I'm not talking about a check-it-off style To Do List app, but rather something more approaching a software ticket tracker.

I need to be able to set priority, dependencies, and relationships between tasks (ie, projects comprised of several subtasks). I need to be able to get reports of what I did on a given day or week or month. I need to be able to set deadlines on tasks, and get reminders when a deadline is approaching.

I have never used a full-blown project management tool, and that *might* be what I want, but I suspect that it's not, as I'm doing N projects at any given moment, and I don't want something monolithic for each.

In the past I've used RT, which is a great project by an awesome company, but it's a bit difficult to get set up initially, mostly because it is *so* configurable.

While I was at SourceForge, I used the Allura ticket tracker (ie, the tracker attached to projects) and that's fine if your tasks are public-facing, as mine were there. The facility for private tasks was (at the time) a little weak.

I've also used a lot of different ToDo list apps. TeuxDeux is far and away the best of them, but I have since moved to Android, so, no joy there.

Oh, yeah, access from web and mobile are essentials, so a desktop-only project management tool is out.

At the moment, I'm using a text file, written in markdown, which gets converted to a web page, but this doesn't do a good job of reporting (I move done items to a "done this week" list), or of priorities and dependencies. I have "Now", "Today", "Soon" and "Later" lists, and what ends up happening is that everything is either in the "Now" or "Later" lists, and I just do stuff in order of the list.

I'd love to see what other folks use to track enormous ToDo lists of this type, particularly people who are as scatterbrained as I am.


7 Responses to Personal ticket tracker

  1. 100082 skippy 2014-01-10 13:19:36

    I've recently started using Todo.txt: http://todotxt.com/

    It has tagging and context, and some prioritization functionality that I haven't used yet.

    I haven't used the Android app yet, but I suspect I will soon.

    I use that plus GeekTool to show the output of my task list on my Mac desktop.

  2. 100089 phydeaux 2014-01-10 15:58:53

    A couple of other ideas which may or may not be helpful.

    1 - I used to use - and need to get back to using - Remember the Milk. It's really flexible and you can put stuff onto various lists in myriad ways.

    2 - If you find that you need more of a project management app, I just heard about Groupiful (https://groupiful.com/) on Lifehacker. It is a smaller, web-based project manager for small teams, organizations and/or households. Might be overkill for your use case, though. Note: I have NOT actually used it yet so this is not an endorsement, just information.

  3. 100249 todotxt.com - Notes In The Margin 2014-01-13 16:40:59

    … The Margin is Too Narrow « Personal ticket tracker 2014-01-13 16:40:58 I posted a few days ago about

  4. 100278 Erik Mathis 2014-01-14 05:05:53

    https://hiveminder.com is what u need.

  5. 100279 Erik Mathis 2014-01-14 05:07:15

    https://hiveminder.com is what u need.

  6. 100313 anrxc 2014-01-14 16:45:13

    Hi, book "Time Management for Sysadmins" provides some good solutions, ones that work even with pen and paper.

    I described my own implementation a few years ago:
    http://sysphere.org/~anrxc/j/archives/2011/06/22/org-mode_and_the_cycle/

  7. 100678 Laurens 2014-01-26 07:46:38

    Your quest sounds very familiar, having used several solutions for different use cases.

    If you want all the features you're looking for, I would recommend Redmine;
    + Quite complete, very comfortable to use (at least for me) once it is set up.
    - The set-up is a pain (though you can get it hosted, as a TurnKey appliance, ...)

    Currently I'm hooked on Fossil SCM (www.fossil-scm.org‎), developed by the creator of SQLite[*] (which is its default backend as well);
    (+) very, very lightweight;
    * quick and easy set-up (a single binary)
    * very portable
    * easy to back-up
    (+) distributed - it has built-in sync abilities; for my use cases, having a central online instance and one on the laptop for on-the-road offline work is fantastic
    (+) quite full fledged - has built-in wiki, ticket system, code repository, ...
    (+) ... (see the website for more)
    (-) it is compact, and surprisingly packed with features, but as a result it does not have everything-and-more; eg. tickets can't be related to each other, unfortunately. Personally, the benefits outwheigh these shortcomings.

    [*] It should be no surprise that the SQLite project uses Fossil as their SCM. The project is a nice example of the use of Fossil for a software project; http://www.sqlite.org/cgi/src/timeline?y=ci

    HTH,
    Laurens

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